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Shop AVToyBox - http://www.avtoybox.com/

• DO NOT SHIP YOUR RETURNS TO THE ADDRESS ON YOUR PACKING SLIP!! RETURNS SENT TO OUR ADMINISTRATION OFFICE WILL INCUR ADDITIONAL SHIPPING FEES TO GET THE ITEM(S) BACK TO OUR WAREHOUSES! At AVToyBox, we understand that there may a need for our customers to return an item. We are here to assist you in an efficient manner with your returns process, however we do adhere to the following policy very closely. If you have a need to return an item within 30 days of receiving your order, please follow the steps below to properly return your item(s): Make sure UPS does not deliver a damaged package. If this occurs, please refuse the shipment and immediately notify us at returns@avtoybox.com so we can begin the return process and anticipate your returned package. Keep in mind that there is always normal wear and tear on packaging during the shipping process such as slightly dented corners or scratched/nicked boxes. This is normal. If your packaging contains any deep dents, tears, or obvious forceful handling then do not accept it. Taking digital photos of this damage would be recommended to back your claim. Send us a message at returns@avtoybox.com and state the need to return your product(s). Please provide us with the following required information so we can track your order more efficiently: Your order number (example: "yhst-15414145619064-123") - not the order number on the box or label, but the one you received via confirmation email Your name Your address Items you will be returning Reason for return Any digital photos (if available) Upon approval, we will respond via email with an RM number which is REQUIRED for us to accept a return. Below are valid reasons for requesting a return: Items damages in shipping Incorrect product was shipped by us Product functions improperly due to manufacturer defects (obvious signs of customer abuse/wear/modification will result in return of product to the customer and no refund will be issued) Unwanted items (MUST be unopened and in sellable condition or unwanted items will be returned to sender). A 10% restocking fee will be removed from the refund amount for this type of return. Return shipping credit notes: Return shipping credit will be issued only to customers who have received a damaged, defective or incorrectly shipped item. Return shipping credit is refunded only when proof of customer cost is provided by the carrier of choice. Please save your receipt when returning a package to us and either scan/email us a copy or directly mail us a paper copy to our administration address above. Do NOT return packages to this address. AVToyBox highly recommends that you insure your return when sending it back to us in case of loss. You will be responsible for filing a claim with your shipping carrier in case of loss. We will only refund return shipping charges for basic GROUND shipping rates at book rate or lower. Any expedited shipping will be the responsibility of the customer. We do not refund shipping charges for unwanted items. Securely double box your order in the exact fashion in which it was originally shipped to you, WRITE YOUR RM# ON THE OUTSIDE of the box, make attention to the returns department, and send to the address which we email to you. Upon receipt and acceptance of your return, you will be issued a credit to whichever payment method with which you placed your order. This credit process may take up to 14 days to complete once we receive your return. Credit will NOT be issued for the following reasons until they are resolved (no exceptions): Customer has abused or improperly operated their item against the manufacturer's recommended operation, causing the product to fail. This may include cut wiring, installation scratches, forced operation, etc. Items returned with no RM# written on the outer box. Items returned without having an RM# issued Incomplete returns (missing product manuals, missing all accessories, or damaged/missing original packaging) Obvious signs of attempting to defraud AVToyBox.com
• The AVToyBox Quality Guarantee Every item sold at AVToyBox is always new in it's original factory-sealed packaging - never a refurbished product. All in-stock orders made by 2PM MST will ship in full on the same day that the order was placed, with the exception of holidays, weekends and emergencies. Our mission is to ensure that our customers receive the highest quality new consumer electronics products while experiencing fast delivery times, low prices and an efficient shopping experience. AVToyBox.com is proud to be an authorized dealer of major manufacturers such as XM Radio, the entire Monster Cable family of products, and many leading car stereo manufacturers. If you are not 100% satisfied with your order within 30 days of receiving your shipment, AVToyBox will be happy to issue a refund or exchange to our customers. For details about our guarantee or about product returns, click here.

• Arizona residents are charged 7.8% sales tax. All other US states are tax free.

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